Betting Rules

These Betting Rules explain the general conditions that apply when you place a bet with Dolly Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual market, game or promotion.

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1. General betting conditions

By opening an account, accessing the website or placing a bet, you acknowledge that you have read and accepted the rules that apply to your activity. These rules are intended to explain how bets are accepted, recorded, settled and, where necessary, cancelled or declared void. Additional conditions may apply to particular sports, events, markets, games or promotions. The specific information shown on the relevant betting screen forms part of the conditions for that bet.

Table of contents

You are responsible for checking that you are legally permitted to use online gambling services in your location. You must provide accurate information when registering and must keep your account details current. Dolly Casino may require identity, age, payment or other verification before allowing an account to be used, processing a transaction or paying an outcome. An account must be used only by the registered account holder. You must protect your login information and notify Dolly Casino if you believe that another person has accessed your account.

A bet is generally accepted only when it has been successfully submitted through the website and recorded in the account history. An amount shown as entered on a betting slip is not necessarily a confirmed bet. You should check the confirmation message, bet reference, selection, stake, odds and potential return before leaving the betting screen. If a bet does not appear in your account history, you should not assume that it was accepted.

Dolly Casino may refuse, limit, suspend, cancel or otherwise manage a bet where this is permitted by the applicable terms or law. This may include circumstances involving an obvious error, technical failure, suspected misuse, a breach of account conditions, duplicate transactions, prohibited activity or information that was unavailable or incorrectly displayed. Any decision will be considered in accordance with the relevant rules and applicable legal requirements.

Account and player responsibilities

You must meet the applicable minimum age requirement and comply with all laws that apply to you.
You must use only payment methods and accounts that you are authorised to use.
You must review your bets before confirming them and keep your confirmation details where appropriate.
You must not use the service for fraudulent, unlawful, deceptive or abusive activity.
You must not allow another person to place bets through your account.
You should contact support through the available website channels if a bet, balance or account detail appears incorrect.

2. Stakes, odds and bet types

The available stake, odds and market information are displayed on the website at the time you prepare or place a bet. Odds may change before a bet is submitted. Unless the website clearly states otherwise, the odds confirmed at the time of acceptance are the odds used for settlement. A potential return displayed on a betting slip is an indication based on the selected stake and odds; it may not include every applicable adjustment, deduction or restriction.

You should make sure that the selected event, participant, market, line, price and stake are correct. Where a betting slip contains more than one selection, the bet may be treated as a combination or multi bet under the rules shown for that product. The result of a multi bet may depend on every selection being settled in accordance with the applicable conditions. A selection that is void may be removed or treated according to the specific rules for that market.

Markets can include, for example, the result of an event, a particular score, a performance, a time, a margin, a total, a player or team outcome, or another stated occurrence. The meaning of each market is determined by its name, description and any associated rules. If the wording of a market is unclear, you should seek clarification before placing the bet. Once a bet is accepted, a misunderstanding of the market generally does not change the bet unless the market information was materially incorrect or the applicable rules provide otherwise.

Some markets may be available before an event begins, while others may be available during an event. Live or in-play betting may involve delays between an event occurring, the information being displayed and a bet being accepted. A selection may be suspended while an important event is taking place. Bets submitted during a suspension, after a relevant outcome has occurred or where a material delay affects acceptance may be rejected, cancelled or assessed under the specific live betting rules.

Common bet principles

Single bets are normally settled by the result of one selected market.
Multi bets or combination bets are normally settled by the combined outcome of the included selections.
Each-way, place, handicap, total and similar markets may have separate settlement rules shown on the website.
A displayed price is not a guarantee that the market will remain available until a bet is confirmed.
Where a market has special conditions, those conditions take priority over a general description.

3. Event results and settlement

Bets are settled using the official result or other settlement information specified in the relevant market rules. The source used may depend on the sport, event, competition or product. A result may be updated if an official body later corrects an error or changes its original decision, where the applicable rules allow such an adjustment. Unofficial reports, early announcements, commentary or social media updates do not necessarily determine settlement.

The rules for an event should be checked before betting because different markets can have different settlement points. For example, a market may be settled at the end of scheduled play, after extra time, at a nominated stage, or using a result declared by the relevant authority. Unless the market rules state otherwise, later changes such as appeals, disqualifications, disciplinary decisions or transfers may not affect a bet that has already been settled.

If an event is postponed, abandoned, interrupted, rescheduled or moved, the result may depend on the rules for that event and market. Some bets may remain active if the event is completed within the period or conditions stated in the relevant rules. Other bets may be cancelled and treated as void. If an event is cancelled or does not take place, bets may generally be void unless a specific market rule provides a different outcome.

A selection may be declared void where the relevant participant does not take part, where the market cannot be settled fairly, where a technical or display error materially affects the bet, or where a specific rule requires it. A void selection in a multi bet may be removed from the calculation, with the remaining selections assessed under the applicable rules. If all selections in a combination are void, the combination may also be void. The account history should show the status applied to a bet.

Errors and irregular circumstances

Dolly Casino may correct an obvious error in a displayed price, result, market description, return or account entry. An obvious error may include a clearly incorrect price, a duplicated market, an incorrectly identified participant, a result entered against the wrong event or a technical problem that produces an outcome inconsistent with the intended market. Where practical, affected account holders may be notified through the available website or account channels.

If a bet has been settled incorrectly, the settlement may be reviewed and amended in accordance with the relevant rules. If an amount was credited or paid because of an error, the applicable terms may allow the amount to be reversed or recovered. You should not spend or withdraw an amount that you reasonably believe was credited by mistake.

4. Cancellations, payments and responsible betting

After a bet is accepted, it cannot normally be changed or cancelled by the player unless a cancellation feature is expressly made available and the displayed conditions are satisfied. Any available early settlement, cash-out or similar option is subject to availability and may be suspended, changed or withdrawn. A request or on-screen action is not effective unless it is confirmed and recorded by the website.

Settled winnings and refunds are recorded in the account in accordance with the applicable account and payment terms. Processing may require verification, and a payment may be held where checks are incomplete or where there is a legal, security or responsible gambling reason to do so. The payment method, currency, transaction conditions and any applicable restrictions should be reviewed before depositing or withdrawing funds.

You should bet only with money that you can afford to lose. Gambling outcomes are uncertain, and no strategy, system or staking method can guarantee a profit. Do not chase losses, borrow money to gamble, bet to solve financial problems or continue playing because you feel pressured to recover an earlier loss. Set a budget before you begin and treat that budget as a limit rather than a target.

Safer gambling practices

Decide how much time and money you can spend before placing a bet.
Keep a record of deposits, stakes, wins and losses so that your activity is clear.
Take regular breaks and avoid betting when you are upset, tired, affected by alcohol or under pressure.
Do not increase your stakes to recover losses or rely on gambling income for essential expenses.
Use any available account limits, time-outs or self-exclusion options if your gambling is becoming difficult to control.
Speak with a qualified gambling support service or another trusted person if gambling is causing concern.

If you have a question about a bet, you should first review the bet confirmation, account history and market rules. If the issue remains unresolved, raise it through the support or complaints channel made available on the website and provide the relevant bet reference and a clear explanation. Do not include another person’s private information unless it is necessary and you are authorised to provide it. Complaints and disputes are handled under the website’s Terms and Conditions and any applicable legal requirements.

These Betting Rules may be updated from time to time to reflect changes to the service, products, law or operational processes. The version published on the website at the relevant time will generally apply, subject to any rights or obligations that cannot lawfully be changed. If a provision is found to be invalid, the remaining provisions will continue to operate to the extent permitted by law.