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Privacy Policy
This Privacy Policy explains how Dolly Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use the available services. It also explains the choices and rights that may be available to you as a player in Australia.
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About this Privacy Policy
Dolly Casino respects the privacy of players and aims to handle personal information responsibly. Personal information means information that identifies you, or that can reasonably be connected with you. The information collected and used will depend on how you interact with the website, the services you request, and any legal or security checks that apply to online gambling services.
Table of contents
This policy applies to information collected through the Dolly Casino website, account features, customer support channels, payment processes, and related online interactions. It should be read together with any other notices shown during registration, verification, deposits, withdrawals, or other account activity. Those notices may explain a particular use of information in more detail.
By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular activity, consent may be requested separately. You can usually change your marketing choices without affecting your ability to use core account services, although withdrawing consent does not undo processing that has already taken place.
Information we may handle and why
A casino website typically needs different types of information to open and operate an account, provide support, process transactions, maintain security, and meet its obligations. The information requested should be relevant to the purpose for which it is collected. It may include the following categories:
- Account details, such as your name, date of birth, username, password, contact details, account preferences, and responsible gaming settings.
- Identity and verification information, such as information from identity documents, proof of identity or age, address information, and records of checks carried out to confirm that an account is being used by the right person.
- Payment and transaction records, such as deposit and withdrawal details, transaction history, payment method information, amounts, dates, and information needed to investigate a payment or account issue. Full payment credentials may be handled by payment providers rather than stored directly by the website.
- Communications and support information, including messages, requests, feedback, complaints, and records of interactions with customer support.
- Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information, login activity, and website usage records.
- Cookie and similar technology data, including information about pages visited, preferences, session activity, and how the website is used.
This information may be used to create and manage your account, provide the requested services, process deposits and withdrawals, respond to questions, and keep account records accurate. It may also be used to verify identity and age, detect suspicious activity, prevent fraud, protect the website, investigate disputes, support responsible gambling measures, and maintain the reliability of the services.
Information may also be handled to meet legal, regulatory, accounting, tax, security, and record-keeping obligations that apply to the services. Where appropriate, information may be used to send service messages about your account, transactions, security, or important changes. Marketing messages will generally be sent in line with your communication choices and any consent requirements that apply.
Cookies and similar technologies
Dolly Casino may use cookies, pixels, local storage, and similar technologies. These technologies are small files or data elements placed on, or read from, your device when you visit a website. Some are necessary for the website to operate, keep you signed in, protect account sessions, remember settings, and support security.
Other cookies may help understand how visitors use the website, remember preferences, improve performance, measure communications, or support relevant advertising where that activity is used. Cookies may be placed by the website or by service providers acting on its behalf. The information collected through these technologies may be linked with account or device information where permitted and needed for the relevant purpose.
You can manage or restrict cookies through the settings of your browser or device. You may be able to delete existing cookies, block some or all new cookies, or receive a notice before a cookie is stored. If you disable necessary cookies, some account or website features may not work properly. Browser settings may also affect preferences that need to be remembered between visits.
Sharing, security and keeping information
Personal information may be shared when this is reasonably needed to provide the services or fulfil the purposes described in this policy. For example, information may be provided to payment, identity verification, fraud prevention, technology, hosting, customer support, security, analytics, or communications providers. These providers may only receive information relevant to the services they perform, subject to their own obligations and arrangements.
Information may also be disclosed where necessary to protect players, the website, or other people; investigate suspected fraud, misuse, or unlawful activity; resolve a dispute; enforce applicable terms; or respond to a lawful request from a competent authority. Information may be transferred or accessed from locations outside Australia where a service provider or technical system operates internationally. Appropriate handling arrangements may apply, but the privacy rules in another location may differ from those in Australia.
Reasonable administrative, technical, and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, monitoring, encryption where appropriate, secure payment processes, staff guidance, and procedures for responding to suspected incidents. No internet transmission or storage system can be guaranteed to be completely secure, so players should choose a strong password and keep login details private.
Information is kept only for as long as it is reasonably needed for the purposes for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, communication, security, and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable requirements.
Your privacy choices and data rights
Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information held about you. These rights are not always absolute, and a request may need to be verified before information is released or changed. A request may also be refused or limited where this is allowed or required, including where information must be retained for legal, security, fraud prevention, dispute, or record-keeping reasons.
- Access: ask for information about the personal information held about you and, where appropriate, receive a copy or an explanation of how it is used.
- Correction: ask for inaccurate, incomplete, or outdated personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing reason to retain it. Deletion may not be possible for records that must be kept for a period required by law or that are needed to establish, exercise, or defend a legal or security-related matter.
- Marketing consent: withdraw consent to direct marketing or change your marketing preferences. You can use an unsubscribe option in a marketing message where one is provided, or contact privacy support directly. Service and account messages may still be sent when they are necessary to operate or secure your account.
To exercise your data rights, ask a question about this policy, or raise a privacy concern, contact support@dolly-casino.click. Please explain what you are requesting and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm your identity before a request is completed. Do not send payment passwords or other unnecessary sensitive information in an email.
Requests will be considered and handled within a reasonable period, taking account of the nature and complexity of the request. If information cannot be provided, corrected, or deleted, an explanation may be given where appropriate. You may also have the right to raise a privacy concern with an applicable privacy authority in Australia if you are not satisfied with how a request or concern has been handled.
This policy may be updated from time to time to reflect changes to the website, services, technology, or privacy requirements. The latest version published on the website will apply from the date it is made available. Players should review this page occasionally, particularly before providing new information or using a new account feature.
