Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Dolly Casino supports responsible gaming and encourages every player in Australia to understand their choices, set personal limits and take action if gambling stops feeling manageable.

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Our responsible gaming approach

Responsible gaming means making informed decisions about when, where and how you gamble. It includes keeping gambling within your entertainment budget, understanding that results are based on chance and knowing when to stop. No gambling activity can guarantee a win, and past results do not predict future outcomes.

Table of contents

Dolly Casino encourages players to treat gambling as a leisure activity rather than a source of income. Only gamble with money you can afford to lose after essential costs have been covered. Do not use money set aside for rent, bills, food, education, debt repayments or other important expenses.

You should also make decisions about gambling when you are calm and able to think clearly. Avoid gambling when you are upset, under the influence of alcohol or other substances, or trying to recover losses. Taking time away from the game can help you review your choices and maintain control.

Gamble for entertainment, not as a way to earn regular income.
Set a budget before you begin and do not exceed it.
Keep track of the time and money you spend gambling.
Accept that losses are part of gambling and cannot be chased back safely.
Never borrow money or sell possessions to fund gambling.
Take regular breaks and keep gambling separate from essential responsibilities.

Set limits before you play

Planning your gambling activity in advance can make it easier to stay within your chosen boundaries. Consider setting both a spending limit and a time limit before you start. A limit is most effective when it is decided before emotions, excitement or losses can influence your judgement.

Where available, use the account controls provided by the service to support your plan. These controls may include deposit limits, loss limits, wagering limits, session reminders, time-outs or account activity information. The features available, and the way they operate, may depend on the account and applicable requirements.

A simple planning checklist

Choose the maximum amount you are prepared to spend for a day, week or other period.
Decide how long your session will last and set a reminder if needed.
Make sure your gambling budget does not affect household or personal expenses.
Stop when your limit is reached, even if you are winning or trying to recover a loss.
Review your account activity regularly so you understand your overall spending.
Change your limits only after careful consideration, not during a stressful or emotional session.

A limit is a personal safeguard, not a guarantee that gambling will remain affordable. If you find it difficult to follow the limits you set, consider taking a longer break or asking for help. Continuing to increase limits in response to losses can be a warning sign that additional support is needed.

Recognise the warning signs

Gambling-related harm can develop gradually. Some people may not notice a problem until it affects their finances, relationships, work, study, sleep or wellbeing. Being aware of changes in your behaviour can help you respond early.

You may need to reconsider your gambling if you are spending more time or money than planned, thinking about gambling throughout the day, or feeling restless when you try to stop. Chasing losses, increasing bets to feel the same excitement, or gambling with money intended for other purposes are also important warning signs.

You regularly exceed your spending or time limits.
You gamble to escape stress, loneliness, anxiety or other difficult feelings.
You try to win back money soon after losing it.
You hide your gambling or are not honest about how much you spend.
You borrow money, use credit or sell belongings to continue gambling.
Gambling causes arguments, missed commitments, poor performance or relationship difficulties.
You feel guilty, anxious, irritable or low because of your gambling.
You have tried to cut down or stop but have not been able to do so.

One warning sign may be enough reason to pause and review your gambling. You do not need to wait for a crisis before asking for help. Speaking with someone you trust or a qualified support professional can provide perspective and practical options.

Taking a break or closing your account

If you want to stop gambling for a period, use the available time-out or account restriction options where provided. A short break can be useful when you feel distracted, stressed or unable to follow your plan. During a break, avoid opening another account or using another gambling service to continue playing.

If you need a longer-term solution, consider self-exclusion or account closure. Self-exclusion is a formal request to prevent access to gambling for a chosen period or under the applicable process. Account closure can also help remove immediate access. Read the relevant information carefully before confirming a request, including any conditions that may apply.

If you ask for assistance because gambling is causing harm, provide clear and honest information about your situation. You can request information about available account restrictions and responsible gaming options. If another person has access to your account or payment methods, protect your login details and take appropriate steps to secure them.

Before returning after a break

Consider why you took the break and whether those circumstances have changed.
Review your financial position and confirm that gambling is affordable.
Set clear spending and time limits before playing again.
Decide what signs will mean you should stop immediately.
Seek independent support if you are uncertain about returning.

Getting support

You are not alone if gambling has become difficult to control. Support is available from gambling help services, healthcare professionals, counsellors and other qualified providers in Australia. These services can offer confidential guidance, help you understand your options and support you in making a plan to reduce or stop gambling.

You may also choose to speak with a trusted family member, friend, doctor or financial counsellor. A support person can help you manage access to money, review household finances, create boundaries and stay accountable. If gambling has affected someone close to you, support is available for family members and friends as well as for the person gambling.

If gambling is connected with severe distress, thoughts of self-harm or immediate danger, seek urgent help from local emergency services or a qualified health professional. Your safety is more important than any gambling account, balance or result.

Dolly Casino encourages players to act early. If gambling is no longer enjoyable, if you are unable to stay within your limits, or if people close to you have raised concerns, pause your activity and seek support. Making a change early can help protect your finances, relationships and wellbeing.