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Dolly Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Dolly Casino. Please read them carefully before creating an account, depositing funds or participating in any casino activity. By using the website, you confirm that you understand and accept these Terms, together with any additional rules displayed for particular games, services or promotions.
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1. General terms and acceptance
These Terms & Conditions apply to your access to and use of Dolly Casino, including the website, account services, games, promotional features and any related services made available through the website. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these Terms, you must not use the website or its services.
Table of contents
Additional terms may apply to particular games, payment methods, promotions, competitions or other features. Those terms will be displayed or made available when relevant and should be read before you take part. If an additional term conflicts with these Terms, the additional term will apply only to the relevant activity unless stated otherwise.
You are responsible for checking this page from time to time. Dolly Casino may update these Terms when needed, including to reflect changes to the website, services, legal requirements or operational practices. The updated version will apply from the date it is published, unless a different commencement date is stated. Continued use of the website after an update means that you accept the revised Terms.
Eligibility and lawful use
- You must be legally permitted to use online gambling services in the place where you are located.
- You must meet the applicable minimum age requirement. You must never use the service if you are under 18.
- You must not access or use the website from a jurisdiction where online gambling or the relevant service is prohibited.
- You must comply with all laws, regulations and official requirements that apply to you.
- You must not use the website for fraud, money laundering, unlawful activity or any purpose other than personal entertainment.
Dolly Casino may restrict access, refuse registration or suspend an account where it reasonably considers that a person is not eligible, is located in a restricted jurisdiction, has provided inaccurate information or may be using the service unlawfully.
2. Accounts, identity and security
Some features require you to create a player account. You must provide information that is accurate, complete and current, and you must update that information if it changes. You may be asked to provide documents or other information to verify your identity, age, location, payment method or source of funds. Verification checks may be required before an account can be fully used or a transaction can be completed.
Each player may have only one account unless the operator expressly approves otherwise. You must not create an account for another person, allow another person to use your account, sell or transfer your account, or use someone else’s account. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a failure by the operator to protect its systems.
- Choose a secure password and do not share it with anyone.
- Use only payment methods that are held in your own name or that you are authorised to use.
- Tell Dolly Casino promptly if you suspect unauthorised access, incorrect account activity or a security issue.
- Do not use technical tools, software or methods intended to manipulate games, bypass controls or gain an unfair advantage.
- Do not operate an account on behalf of another person or allow your account to be used as a payment channel.
Dolly Casino may carry out checks designed to prevent fraud, multiple-account activity, underage gambling, identity misuse and other prohibited conduct. If information cannot be verified, the operator may delay or decline a transaction, limit account access or close the account in accordance with applicable requirements.
3. Deposits, wagering and withdrawals
You may use only the deposit and payment methods shown as available through your account. Before making a deposit, check the amount, currency, fees and any conditions presented for the selected method. You should not deposit more than you can afford to lose. Deposits must be made using funds that belong to you and are obtained lawfully.
A deposit is not a guarantee of winnings. Games involve risk, and outcomes are not assured. You should make decisions based on your own budget and should never chase losses, borrow money to gamble or treat gambling as a way to earn income. Any game information, rules or displayed balances should be reviewed before you place a wager.
Withdrawals may be subject to account verification, payment checks, applicable game rules and any lawful fraud or financial crime controls. Where reasonably necessary, a withdrawal may be returned through an approved method or processed using a method that can be verified as belonging to you. Dolly Casino may ask for further information before completing a withdrawal.
You are responsible for reviewing transactions shown in your account and reporting an apparent error as soon as possible. If a technical or administrative error affects a balance, wager or result, the operator may correct the error and take reasonable steps to restore the account to the position that would have applied without the error. A wager or result may be treated as void where required by the applicable game rules or law.
Promotions and bonuses
Promotions, bonuses and promotional credits may have separate terms, including eligibility requirements, expiry periods, wagering conditions, maximum amounts, game restrictions and withdrawal rules. You should read the relevant promotional terms before accepting or using an offer. Unless expressly stated, a promotion is not available to every account or in every location.
Dolly Casino may amend, suspend or withdraw a promotion where permitted, including where an offer has been used in a way that is abusive, fraudulent or inconsistent with its terms. If an account is found to have multiple registrations or other prohibited activity, promotional benefits and related winnings may be reviewed in accordance with the relevant rules.
4. Responsible gambling, privacy and acceptable use
Gambling should be an optional form of entertainment, not a financial necessity. Before playing, set a personal budget and time limit and consider whether gambling fits within your circumstances. If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support from an appropriate professional or gambling-help service in Australia.
- Use available deposit, spending, loss or session controls where offered.
- Take breaks and avoid gambling when upset, tired, intoxicated or under pressure.
- Do not try to recover losses by increasing your stakes.
- Consider account closure or a self-exclusion option if you need a longer break.
- Seek independent help if you are concerned about your own gambling or someone else’s gambling.
Information about you is handled in accordance with the Dolly Casino Privacy Policy. This may include information needed to open and operate an account, process payments, verify identity, meet legal obligations, protect the service and respond to enquiries. The Privacy Policy explains the types of information collected, how it may be used, when it may be disclosed and the choices available to you.
Prohibited conduct
You must not interfere with the website, overload or damage its systems, introduce malicious code, scrape content without permission, reverse engineer software, impersonate another person or attempt to access another account. You must not use bots, automated play, collusion, stolen payment details, fraudulent documents or any other method intended to distort the normal operation of the service.
If Dolly Casino reasonably believes that prohibited conduct has occurred, it may investigate, preserve relevant information, restrict activity, suspend or close an account, cancel affected transactions or take other action permitted by law. Any action will be considered in light of the available information and the applicable rules.
5. Website availability, liability and account closure
Dolly Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable or restricted because of maintenance, upgrades, technical faults, communication failures, security incidents, third-party service issues or circumstances outside reasonable control. Website content may also change without notice.
To the extent permitted by law, you use the website at your own risk. Information provided on the website is general in nature and should not be treated as financial, legal, medical or personal advice. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
Dolly Casino is not responsible for loss caused by your failure to protect account details, your use of an unauthorised device or payment method, inaccurate information supplied by you, an interruption beyond reasonable control, or conduct that breaches these Terms. Any responsibility that cannot be excluded will be limited to the extent allowed by applicable law.
Suspension and closure
You may ask to close your account through the account or support channels made available on the website. You should withdraw any available balance and resolve pending matters before requesting closure. Account closure, self-exclusion and other responsible gambling measures may affect your ability to reopen or create another account.
Dolly Casino may suspend or close an account where required for security, verification, responsible gambling, legal compliance, operational reasons or a suspected breach of these Terms. If an account is closed, any remaining balance will be handled according to the applicable rules and verification requirements, subject to any lawful right to withhold or adjust funds connected with fraud, chargebacks, errors or prohibited conduct.
Questions and complaints
If you have a question, believe a transaction is incorrect or wish to make a complaint, use the customer support or complaints process shown on the Dolly Casino website. Provide enough information for the matter to be reviewed, such as the relevant account activity, date and description of the issue. You should keep copies of important communications and allow reasonable time for the matter to be assessed.
If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. These Terms are intended to operate subject to the laws and mandatory rights that apply to you in Australia.
